Vaak gestelde vragen
> Is the campsite shady?
More or less depending on the area. Our site is naturally located in the heart of a natural and wild environment surrounded by natural areas that we have chosen to preserve.
> What is the topography of the campsite?
The topographical situation of the campsite is terraced. Le Domaine le Pommier is located in the heart of the Berg and Coiron hills in a natural and wild environment opening onto a splendid panoramic view. There are therefore some terraced areas and some flatter areas in the lower part of the campsite.
> Who are the customers?
At the Domaine le Pommier, you will mostly hear French, but also Dutch, German, English, Spanish, etc. Our campsite is very cosmopolitan just like out beautiful Department, one of the most popular tourist spots in France.
> What methods of payment are available on the campsite?
At reception, accepted methods of payment are: Cash, bank card, holiday vouchers. In all the other sales outlets (restaurants, shops, etc.): Cashless and bank card.
> How does the cashless wristband work?
1/ I get a cashless watch at the campsite reception on which I can charge the amount of my choice.
2/ I can recharge my watch by credit card, cash or holiday vouchers at the campsite reception. By credit card only at the aquatic area and the kiosk.
3/ Practical, no more need for change in my pocket, with my Cashless watch on my wrist, I can use it anywhere in the campsite, it is also water resistant.
4/ If I lose my watch, I present the loading ticket at the reception. My watch is blocked, I get a new one which is credited within 24 hours after checking the remaining balance.
5/ At the end of my stay, I must bring my watch back to the reception. If I have any credit left, I will be reimbursed in cash for amounts less than 5€ and by bank card for amounts greater than 5€. Amounts charged in holiday vouchers are not refundable.
>When to book your stay at Camping Le Pommier ?
Reservations begin on site during the previous summer and then sales open online, usually at the end of October. For a rental in July or August on a pitch of your choice, we recommend booking as soon as possible. And for more information, we are available on +33 (0)4 22 54 73 55 or by sending an email to the following address: firstname.lastname@example.org. The offices are open from Monday to Friday from 9.00 a.m. to 7.00 p.m. and from 8.00 a.m to 8.00 p.m. in July and August.
>What is the Call Centre?
The Ciela Village Call Centre is a free telephone service. Our receptionists will be happy to advise you and help you with your holiday reservation at the Ciela Village campsite.
>What are the campsite’s opening and closing dates?
The opening dates of Camping le Pommier are indicated on the homepage of our website. These dates coincide approximately with the beginning of spring and the end of summer. The water park will also be open for our residents from 10:00 to 19:00 every day.
>What is the minimum number of nights that I can book a rental for?
Rentals are for a minimum of two nights at Domaine le Pommier in low season. Rentals are for a minimum of one week (7 days) with arrival and departure on Saturdays, Sundays or Wednesdays depending on availability.
>Is the Domaine le Pommier VACAF approved?
No. The Domaine le Pommier is not VACAF approved. However, we do accept ANCV holiday vouchers.
>What methods of payment do you offer?
When you make a reservation by telephone or online, you will be asked to settle your account within seven days. You can make your payment using a bank card, cheque, holiday vouchers or bank transfer.
>How are the pitches or mobile homes allocated?
We allocate mobile homes on a first come, first served basis and try to accommodate requests based on availability at the time of receipt of your request. Any rental may not exceed the number of people for which it is intended. Our Domain is frequented by a rather family clientele. A preferential pitch option can be added.
>Is it possible to arrive after reception has closed?
Yes. You simply need to contact our caretakers in high season. We then ask you to come to reception the following morning to complete the necessary paperwork.
>Is access to the campsite private?
Yes the Ciela Village Domaine le Pommier is monitored day and night. Only wearers of the wristband are granted access. Visitors, family and friends are permitted. These people must register and collect a visitor's wristband from reception or the caretaker when visiting and leave the campsite before midnight. They do not have access to the water park.
>Is the permanent wristband compulsory?
Yes! You must wear the wristband. You will be given your wristband on arrival and it must be worn on your wrist at all times during your stay at Domaine le Pommier. If you lose it, you will be charged €10 for a new one, but you can exchange a broken or damaged or wristband free of charge.
>What modes of public transport are available to get to the campsite?
The Ardèche Department is a protected natural reserve (no railway or motorway), which makes it a unique and special place for your holidays. You can only get around using the road networks. We are, however, close to the TGV train station in Montélimar (30 minutes) and there is a regular bus service/bus stop next to the campsite (bus TER): ter.sncf.com
>Are animals allowed?
Your pets can come along too at Ciela Village Domaine le Pommier. We allow two dogs (apart from categories 1 and 2) per rental or pitch, however please note that they must be kept on a lead and have an up-to-date vaccination record. Cleaning up after them is your responsibility. You will be asked to pay a supplement per day and per animal in high season. Animals are however not allowed access to the water park. “Poo bags” are provided at various locations around the campsite.
>Can you park your vehicle on the pitch or alongside the rental?
Yes or near to the rental. Regarding the pitches, you must park on the pitch itself. If you bring a second vehicle, you will be asked to pay a supplement per day and this vehicle will be parked according to our availability: in one of our central car parks.
>Until what time can you drive your car around the campsite?
You can drive your car around the site from 6.00 a.m. until midnight. If you arrive before or after these times, parking at the entrance to the site will be provided for you.
>Some information about Domaine Le Pommier Water Park...
The Domaine le Pommier water park is open every day from 10.00 am to 6.30 pm in low season and from 10.00 am to 7.30 pm in high season. As a reminder, access to our pools and slides is reserved for Le Pommier campsite customers only, no tickets are sold to customers outside the campsite.
>What kind of swimwear is allowed at the pool?
For swimming, shorts, bermuda shorts and swimming trunks are allowed. T-shirts, vests or any other item of clothing are not permitted.
>Are the swimming pools heated?
The sports pool and pirate pool are heated and open all season from 10.00 a.m. until 7.00 p.m. The set point is 26°. We are equipped with heat pumps. With a few sunny days in a row, the water temperature can reach 28°. In July and August, the water temperature varies between 25° and 29°.... That is a pleasant temperature, irrespective of the air temperature.
>How deep are the pools at campsite Le Pommier?
>Conditions of access
For the “Halfpipe” and “Turbo Cyclone” slides, special rubber rings are compulsory. They are provided free-of-charge and you will find 3 different types of rings: single rings, double rings and triple rings.
-Aqualoop: Weight between 50kg and 100Kg / Height 120 cm minimum.
-Halfpipe: 120 cm minimum and must be 10 years of age or above / Sitting position in single ring.
-Turbo Cyclone: children under 10 years of age must be accompanied by an adult / Minimum height 120 cm / sitting position in single or double ring.
-Family Slide: 120 cm and 10 years of age minimum / Sitting position in single, double or triple ring.
-Multihill-Anaconda giant slide: children under 10 years of age must be accompanied by an adult.
-Hillracer-Super Anaconda/Viper giant slide: children under 10 years of age must be accompanied by an adult.
>What age must children be to use the slides ?
For safety reasons, all children under the age of 12 must be accompanied by an adult to enter the Water Park. For older children and adults, access is free and unlimited!
>Can I use the Water Park and campsite on the day of my departure?
No, departures from the campsite must be before 10.00 a.m. for logistical and organisational reasons and due to capacity. However, you can use all our facilities on the day of your arrival from 10.00 a.m.
>Is there a kids’ club on the campsite?
Yes, our children's clubs adapted to each age group (Stella Club for children aged 5 to 7, Stella Junior for children aged 8 to 12 and the Teenagers' Club for those aged 13 to 17) welcome your children for fun and games. Not forgetting the activities in the playgrounds, the sports fields, the slides and the water games...
>What languages is the entertainment offered in?
The entertainment is offered in French and English and there are also entertainers available who speak French and English and/or Dutch.
Once a week in high season, our entertainers organise a FOAM party with a DJ, foam cannons and surprises! Swimsuits, masks and snorkels at the ready!
>What is there to do at Ciela Village Domaine le Pommier in low season?
Take advantage of the low season! Prices are lower, there is no hurry to reserve your mobile home or pitch and you can choose your arrival and departure days. Our water park is open every day and 2 of the 3 pools are heated. A large choice of sunbeds awaits you so you can relax and unwind in peace. Our entertainment team will devise a bespoke programme for you tailored to the needs of the whole family and our numerous partners will offer you a range of sporting, fun and cultural activities at preferential rates. Everything you need for a most enjoyable and stress-free holiday!
>How far away is the the Gorges de l’Ardèche and Vallon Pont d’Arc?
The Gorges de l’Ardèche is 25km from Domaine le Pommier. On arrival at the Gorges you will find discover the mythical village of Vallon Pont d’Arc and the famous Pont d’Arc. And let's not forget the caves and the Grotte Chauvet 2 : the replica of the Chauvet Cave, granted UNESCO World Heritage status.
>Is the baby pack free-of-charge?
In the mobile homes, the cot, highchair and baby bath are provided on request at no extra charge. You do however need to request one when you make your reservation. If you wait until you arrive to request one, it will be subject to availability. The cot does not have a mattress topper.
>Can we rent a fridge for our pitch?
The refrigerator can be rented at the same time as the pitch, and must be rented for the entire duration of the stay (see rates at the campsite reception), and the deposit is 100€. PS: Extension cord and CEE plug adapter for connection to the terminal are not provided. The fridge is delivered to your pitch. If you have already rented your pitch, please contact us to ask for the fridge to be added to your booking. The fridge must be returned clean.
>Are barbecues allowed?
We only allow gas barbecues and planchas. In Ardèche, a prefectural decree prohibits the use of charcoal barbecues on all campsites in the department. We offer barbecues/planchas for hire. You can hire them when you book, either by telephone or by e-mail, or at the reception desk, for the entire duration of your stay. (see prices at the campsite reception). In high season, it is strongly advised to reserve it when you rent. The barbecue and/or the plancha must be returned clean.
>When can we use the little train?
The Pommier little train is a free service offered to all Domaine le Pommier residents. It runs every day from 1st July until 31sy August (see timetable at the campsite reception or on the Ciela Village mobile application).
>Is there Wi-Fi on the campsite?
Yes, a wifi network is available on our campsite.
You have a free connection for one device. Information and prices for additional devices at the campsite reception during your stay.
>Is there an ATM on the campsite?
No, there is no ATM on site, but you will find one in the village centre 1km from the campsite.